Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) page. Here you will find answers to the most common questions about our services and processes.

From how to place an order, the accepted forms of payment, to tracking your order, and much more. We want to guarantee a safe and comfortable shopping experience for you. If you can't find the answer to your question here, don't hesitate to contact our customer support team.

We are here to help you at every step of your shopping experience.

Shipping

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Absolutely but you need to take some precautions. Create long and unique passphrases for AliceHomel password. Use a secure Wi-Fi – Don’t make purchases via public Wi-Fi; instead, use a Virtual Private Network (VPN) or your phone as a hotspot.

Keep a clean machine – free from malware and infections by running only the most current versions of software and apps.

Product

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We try to offer our products to our customers at the best price. Stay tuned to our Social Networks, you can find out more discounts and promotions.

We are constantly offering new promotions and offers. With our Newsletter you are well informed. You can register on our web home page.

Other

You can contact us through our contact page! We will be happy to assist you.

We’re Here to Help!

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

CONTACT US!