Refund and Returns Policy
Last Modified: April 4, 2026
Returns and Refund Policy
There was an issue with your order? Here’s how we solve it.
AliceVital sells products globally and may use third-party suppliers and fulfillment partners (including, where applicable, dropshipping providers) to store, pack, ship, and process returns on our behalf. While AliceVital remains responsible for handling your request under this policy, returns may be received, inspected, and processed by such third parties depending on the product type, destination, and supplier requirements.
For legal and customer service purposes, AliceVital is your contractual counterparty for purchases made on this website. Third parties (suppliers, logistics partners, or dropshipping providers) act only as operational service providers and do not replace AliceVital’s obligations to you under this policy and applicable law.
Please read this policy carefully before submitting a claim. By placing an order on AliceVital, you acknowledge that shipping timelines are estimates, international customs processes may apply, and certain items may be subject to health, safety, and hygiene restrictions that affect return eligibility (unless prohibited by applicable law).
Refunds & Replacements
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
To help us investigate and resolve your claim, please include your order number, the email used at checkout, and clear photographs of the item, packaging, and shipping label (where available). Claims must be submitted within the timelines stated on this page; claims submitted after the applicable period may be rejected.
- For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
- Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you notice any issue with the products or anything in the order that seems to be out of place, contact us at [email protected] and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days (or as soon as reasonably possible depending on supplier and carrier operations). In case you request a refund, a credit will be automatically applied to your credit card or original method of payment within a few workdays; processing times may vary depending on banking and payment providers.
Shipping and delivery timeframes are estimates only and are not guaranteed. Delays may occur due to circumstances outside our control, including carrier delays, customs clearance, regulatory inspections, local restrictions, holidays, weather, force majeure events, supply constraints, or inaccurate delivery information provided by you.
For international orders, customs duties, import taxes, VAT/GST, brokerage fees, and other governmental charges may apply and are generally non-refundable (unless required by law). Delivery delays due to customs clearance or local regulatory inspections may occur and are outside our direct control.
Where applicable, refunds do not include shipping costs, customs duties, import taxes, VAT/GST, brokerage fees, or similar governmental charges, unless required by law or expressly stated otherwise. If a replacement is approved, it may be fulfilled and shipped by a third-party fulfillment partner on our behalf.
Depending on the product and the destination country, we may provide a specific return address (including a third-party logistics partner address). Do not send returns without prior authorization, as they may not be received or processed correctly.
Replacement/Refund Exemptions
AliceVital will not grant a refund or replace a produced product in case of:
- Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment may be returned to the sender or to a third-party fulfillment facility. You may be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
- Unclaimed – Shipments that go unclaimed may be returned to the sender or to a third-party fulfillment facility and you may be liable for the cost of a reshipment to you (if and as applicable).
- Buyer’s remorse – We do not refund orders for buyer’s remorse.
Health, safety, and hygiene restrictions may apply to certain products (including dietary supplements and wellness consumables). Unless required by applicable law, opened, used, unsealed, or partially consumed items may not be eligible for return, refund, or replacement.
Additionally, we may be unable to accept returns or issue refunds for items returned without prior approval, items returned to an incorrect address, items returned outside the stated claim window, or items that show signs of misuse, alteration, or damage not caused by a manufacturing or fulfillment error.
If you have any questions about this policy, please contact us at [email protected].